Return & Refund Policy

At OneBasket, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return, your item must:

Be unused and in its original condition.
Be returned in its original packaging.
Include all accessories and components.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

Your order number.
A description of the issue.
Clear photos of the item and packaging.

We will work with you to arrange a replacement, refund, or other suitable resolution.

Non-Returnable Items

The following items cannot be returned:

Items that have been used, assembled, or damaged after delivery.
Products returned without original packaging.
Clearance or final sale items (where applicable).
Gift cards.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Return Shipping

If the return is due to a defective, damaged, or incorrect item, we will cover the return shipping costs.

For change-of-mind returns, customers are responsible for return shipping costs unless otherwise required by Australian Consumer Law.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.